From the CTO


Dear Colleagues,

In May, I started working with ONRAD in a new role as the Chief Technology Officer. With a new company-wide focus on strengthening our technology, I am pleased to announce that the IT team is currently working with our RIS vendor, ThinAir Data, to implement a major RIS upgrade. The computer hardware that the RIS runs on will be overhauled, which will allow for a “virtualized” platform that uses VMWare to drive a powerful, fault-tolerant environment.

These changes create an ideal web-based platform for the new ThinAir RIS, “TRIS 7”. TRIS 7 has a modern look and feel with all the intuitive web-based features that users expect to see in modern software applications. This new “cloud” based platform will provide our customers with many benefits including:

  • Modern, web-based GUI that is easy to navigate and does not require and special communication ports, such as RDP. Full, secure and encrypted access over standard internet ports, such as SSL (HTTPS).
  • Access and print reports from the system with standard Windows-based drivers for printers – any PC with web access and a printer can be used as a workstation to view and print reports.
  • Scan and upload paperwork with standard TWIAN based scanners, or just attaching documents directly to orders.
  • Track ONRAD’s workflow in real-time through a worklist customized for each facility.
  • Requests for electronic reports transmission (via HL7 or direct access through RIS) can be accommodated quickly to reduce the expense and hassle of fax-based report delivery. (Of course, fax delivery is still available for customers who choose that.)
  • The VMWare platform allows ONRAD to run multiple instances of the RIS application and database across multiple physical hardware devices. Even in the event of a complete hardware failure of the production system, a redundant system will be available to customers immediately.
  • In the event of a software corruption event, multiple “point-in-time” backup copies of the entire RIS application will be available to restore the system to any point in time – within seconds.
  • The system architecture allows ONRAD to do maintenance while the system is 100% online, so customers have 24/7/465 access.

We are currently in the installation phase. As the software is installed and configured, we will be contacting system users to being scheduling demonstrations and training. If you wish to schedule a demonstration with us either remotely or in person at either AHRA Fall Conference in Las Vegas, or RSNA in Chicago, please contact our IT department at “Go-live” of the new RIS is scheduled for Winter 2011.

For ONRAD customers, routine updates will be provided as the project progresses.


Jesse Salen

Chief Technology Officer

Phone: 800-848-5876 x2301




Turnaround Times

 Updated Numbers Released





In March, ONRAD started a new initiative to make turnaround times and quality data more transparent for customers and potential customers. Turnaround times and quality percentages are posted on every month, for everyone to see. As a true partner, we believe it’s important to proactively share this type of information and ensure we are providing the best possible service.


Read more about Teleradiology Turnaround Times and Teleradiology Quality.


Customer Survey

By Daniel Brazell, VP Operations


Teleradiology SurveyWe are currently in the process of collecting responses to our second annual customer survey. While we always strive to stay in contact with every customer on a regular basis, we have found that the survey gives our customers a chance to think about ONRAD services as a whole – not just a week or a month at a time. 
Last year, we received helpful feedback about how to improve our process for reporting stroke patients. As a result, ONRAD implemented a new policy for Stroke facilities. ONRAD has instituted a process that systematically escalates stroke studies and ensures doctors verbally communicate findings (positive or negative) within ten minutes. This new process has helped our clients to provide faster service and treatment decisions for the most time sensitive studies.

Teleradiology Credentialing By Proxy

A Real Benefit?


Want to learn more about the new CMS rule regarding teleradiology credentialing? Head over to our blog to read Daniel Brazell’s post about the new teleradiology credentialing options.  

Upcoming Tradeshows 

Meet us at AHRA


HandshakeONRAD will be participating in AHRA this year in Grapevine, TX. If you’ll be in the exhibit hall, meet us at Booth #328. Or, give us a call and schedule a meeting outside the conference hall. 


In This Issue
Turnaround Times
Customer Survey
Teleradiology Credentialing
Upcoming Tradeshows

About ONRAD 

ONRAD is a full service radiology provider offering customized radiology services including teleradiology solutions, on-site radiology, and quality assurance programs. 


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1770 Iowa Ave., Ste. 280 Riverside, CA 92507

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