Operations Technician -Telecommute Position

Job Title: Operations Technician

Department: Operations

Job Description (Telecommute Position)

An Operations Technician at ONRAD Medical Group is responsible for the coordination of exams to be read by ONRAD Radiologists. This process involves monitoring/matching incoming patient orders and images, ensuring all necessary data has been received, identifying and troubleshooting non-technical issues, assist doctors and technicians when additional information is needed, and coordinate conference calls as requested. To properly support these activities, a large volume of inbound and outbound phone calls will require professional, courteous, respectful, and timely communication. Due to the nature of business, multi-tasking, following procedure, follow-up, extreme attention to detail, relationship management, and sense of urgency is critically required.

Job Duties

  • Monitor and match patient images and orders
  • Image count verification
  • Perform data entry off faxed orders to build orders
  • Perform outbound calls requesting missing images, documents, and/or any missing or additional data requested by ONRAD Radiologists
  • Receive inbound calls and assist our clients with faxing reports, transferring phone calls, requesting addendums and consulting with ONRAD Radiologists
  • Identify and troubleshoot issues and mismatched studies
  • Provide documentation of all study activity
  • Other duties as assigned

 

Skills/qualifications

  • High School diploma or equivalent
  • Customer related experience
  • Medical background a plus
  • Telephone etiquette skills essential
  • Professional, courteous, and respectful demeanor
  • Ability to multi-task
  • Extremely detail oriented
  • Strong organizational and prioritizing techniques
  • Ability to work in a team environment as well as work independently
  • Strong sense of urgency
  • Demonstrates sound judgment and decision-making abilities
  • Proficiency in PC, Windows and Microsoft (Outlook, Excel, etc.)
  • Must reside in Arizona or California

Job Type: Part-time, no more than 29 hours per week.

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